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Warranty Policy

Warranty Policy

1. General Warranty Terms :

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  • A2Z MOBILE SOLUTION provides a limited warranty on repairs and replacement parts used in servicing your device. The warranty covers defects in materials and workmanship under normal use.

 

2. Warranty Coverage :​

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  • 30-Day Warranty: Applicable to all hardware repairs, excluding batteries.

  • 6-Month Warranty: Provided for battery replacements.

  • 7-Day Warranty: For screen refurbishments (if applicable).

  • 90-Day Warranty: Applicable to display (Combo/Folder) replacements under the following conditions:

  • If a line appears on the display.

  • If the touch function stops working.

  • If the display goes blank/black.

  • If the touch auto-activates.

 

3. Warranty Exclusions: The warranty does not cover :​

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  • Physical damage, including cracked screens, dents, or frame damage due to mishandling.

  • Water or liquid damage.

  • Damage from subsequent drops or accidental falls.

  • Internal hardware tampering or unauthorized repairs.

  • Software issues unrelated to the repair performed.

  • New damages occurring after the original repair.

  • Loss of data during or after the repair.

  • Issues caused by third-party accessories or chargers.

 

4. Claiming Warranty: To claim warranty service, customers must :​

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  • Provide the original invoice/receipt as proof of repair or purchase.

  • Ensure the device is free from any physical or liquid damage post-repair.

 

Visit the A2Z MOBILE SOLUTION service center for assessment.

 

5. Non-Collection Policy :​

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  • Devices not collected within 15 days of repair completion will not be the responsibility of A2Z MOBILE SOLUTION.

 

6. Special Conditions :​

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  • Curved Screen Glass Replacements: A2Z MOBILE SOLUTION does not take responsibility for LCD failure during the process. The service is done only with client consent.

 

7. Transit Insurance :

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  • Devices in transit for repair are insured at 20% of the current Market Selling Price (MSP).

 

8. Policy Updates :

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  • A2Z MOBILE SOLUTION reserves the right to update this warranty policy at any time. Updates will be reflected on our website.

 

For warranty-related inquiries, please visit your A2Z MOBILE SOLUTION service center

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