Cancellation & Refund Policy

 

A2Z MOBILE SOLUTION, we aim to maintain transparency and fairness in all our service interactions. This policy outlines the circumstances under which cancellations or refunds may be considered.

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1. ​ Service Cancellation

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• Cancellation requests will only be accepted before the repair or service process begins.

• If the technician has already started or completed the work, cancellation may not be possible, and no refund will be issued unless approved under special conditions.

• Any cancellation must be communicated immediately via phone or in person at our service center.

 

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2. Refund Eligibility

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Refunds may be considered only in the following situations:

• If the device experiences the same issue after the service has been completed, and our technician confirms the recurrence.

• If advance payment was made and the service was not started due to technical reasons or internal refusal.

• If an error was made by our technician or team (e.g., wrong procedure, incorrect repair step, or miscommunication).

 

3. Non-Refundable Conditions

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• All software-related services (such as flashing, updates, format, FRP reset, etc.) are non-refundable under any circumstances.

• Services involving hardware risk, motherboard-level work, or no-display/no-power issues where the customer has accepted a risk agreement.

• If the device has been tampered with or previously opened by a third party before or after service.

• If the customer fails to collect the device after the service is completed within a reasonable period, no refund will be processed.

 

4. Refund Process & Timeline

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• All refunds (if approved) will be processed within 7 to 10 working days via bank transfer, UPI, or the original payment method.

• The decision to approve a refund lies solely with A2Z MOBILE SOLUTION after internal assessment.

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